About us

Warm welcome

The Jordanian Duty Free Shops (JDFS) was established in 1997 with only one shop in Jordan’s capital of Amman. Evolving from a locally focused outlet into one of Jordan’s top public shareholding companies, the JDFS proudly grew to operate 20 shops, strategically located at the kingdom’s land and sea borders, all setup to serve both arriving and departing tourists and diplomats, with only one focus in mind:

“Meeting our customer’s retail shopping needs”

From its modest beginning, the JDFS acquired an immaculate growth momentum through strategic planning and development. Where now, the company offers a comprehensive and exciting range of products including the best in Fragrances, Cosmetics, Accessories, Confectionary, Liquor, Cigarettes and Tobacco.

Committed to providing its range of customers with an extensive shopping experience, the Jordanian Duty Free Shops serves diplomats, non-residential foreigners, and passengers ranging from tourists, businessmen to pilgrims.

Moments after stepping into the Jordanian land, the JDFS welcomes you with a smile to explore a multitude of destinations. The Company’s significant growth and business position caught the attention of the Jordanian government that ended up supportively contributing to the company’s mission, by providing strategic spaces for our shops at all borders. Consequently, the JDFS has built a prominent and respectable reputation and a name for itself in the market and among its loyal customers.

Located at the heart of the Middle East, Jordan is in the center of the communication routes between five surrounding countries and four continents. With the advantage of political and economic stability, Jordan made its mark as a favored tourist destination and an investment hub; ultimately presenting the JDFS with the tremendous opportunity for trade and development. Over the years, the JDFS has observed an increase in footfall with 6,640,978 visitors in 2017 leading to a total annual sales of $135 Million. With a perfect balance of inviting deals, remarkable product offerings and quality service, the JDFS is determined to set a new benchmark of performance.

vision

“With a mind-set focused on excellence and leadership, the JDFS aspires to become the leading Duty Free Shops Company for the region’s land and sea borders”.

mission

“We are persistent to consistently offer our customers a unique shopping experience by providing a luxury of innovation, variety, quality and value at great prices; all wrapped up with delightful and accommodating customer service”.

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Chairman Note

It is evident that since its establishment till this day, The Jordanian Duty Free Shops Company (JDFS), throughout its network of land and sea borders shops, have succeeded in becoming the welcoming host to all Jordan’s multi-national and multi-cultural visitors. JDFS continues to play a significant role as an ambassador to Jordan at boarder shops and seaports; equipping departing visitors with a wealth of information, and experience to share with their families and friends in their home countries. This valuable experience and varied choices of products and experiences can also be experienced when you are in Amman, namely in our Shop at the Abdali Boulevard, which is a major point of attraction for different ambassadors, embassies foreign staff, consulates, as well as foreign staff of International NGOs.

Emanating from our relentless drive and passion to place Jordan’s name on the top of regional and global country lists, we have launched our dynamic website, as a diverse single point of contact where the visitor can seamlessly find out our latest activities, news, products, procurement requirements and promotions. Furthermore, the user will be furnished with interesting information regarding the different touristic and archeological sites in Jordan.

Rest assured, this is only the start of our digitization journey, as we are working on increasing our scope, visibility and reach with our new state-of-the-art services to target not only visitors, but also companies and employees.

We dedicate our success and durability over the years to the ones who got us here in the first place, namely our all-Jordanian professional staff, fully adhering to the highest levels of professionalism and excellence coupled with the solid partnerships and symbiotic relationships we have forged with all concerned ministries, affiliates and agencies under our educated and wise leadership. In conclusion, we pray that to Allah to protect our kingdom; Leadership, King and people, under the His Majesty King Abdullah II Ibn Al-Hussein’s rule.

Chairman of the Board of Directors

H.E Mr. Ayman Riad Al-Mufleh

CEO note

Welcome to the Jordanian Duty Free Shops

As you surf through our website, I hope you will get the chance to learn more about our operations, services and scope of work, and get a closer look at the qualities that makes the Jordanian Duty Free Shops (JDFS) one of the most successful companies in Jordan, and one of the top ten companies in the Amman Stock Market in terms of market value. Throughout the years, JDFS has grown significantly, and proved to be an example of growth and prosperity for our customers, partners, and the local economy. We managed to earn our customers trust and loyalty by providing them with nothing but a genuine and authentic range of products from all over the world, followed by exquisite customer service. With a mindset focused on excellence and leadership, the JDFS aspires to become the leading duty free shops company for the land borders and sea ports. This vision would not have been accomplished without our focus and determination, ensuring our customers’ satisfaction and meeting their retail shopping needs by providing them with the top-notch set of brands.

At JDFS we have also earned the reputation of lending the helping hand and paying back to the community, our philosophy focuses precisely on an extensive social responsibility, for we believe that we are all one big family in Jordan, and we share the responsibility of helping the local community and walk hand in hand towards growth and well-being in our beloved country, the Hashemite Kingdom of Jordan, under the reign of our leader, His Majesty King Abdullah II.

Finally, we hope that our warm welcome would spark your curiosity to navigate through our website and get to know the JDFS better. Whether you are a customer, an employee, a partner or even a potential employee, we look forward to hearing your feedback and find ways to provide the best service we can to you

Sincerely,

Haitham Al-Majali

Chief Executive Officer

Jordanian Duty Free Shops

Timeline

1993

The idea of establishing the Jordanian Duty Free Company started in 1993, in order to establish, manage and operate duty free shops within the land border centers linking the Kingdom with neighboring countries.

Sheikh Hussein (1) : Jordan - Occupied Territories

1997

The company started its operations on 15/1/1997 to aspire to become one of the best companies in the region and the world in the field of duty free

The company started its operations with only five employees in the general administration, with the exception of the employees working in the markets as the market needs at the time
Two centers were opened in 1997:

Duty Free Shop in Amman (Royal Jordanian Passengers Terminal) on the 7th Circle - Temporarily
Duty Free Shop at Sheikh Hussein Bridge - end of November
Amman shop : Passenger lounge - Royal Jordanian seventh circle

1998

Amman shop : Ammon Complex
Alkarama (1) shop : Jordan - Iraq
Ramtha (1) shop : Jordan - Syria
Aqaba (7) shop : The border with Eilat
King Hussein Bridge (2) shop : Jordan - Jerusalem
Jaber (2) shop : Jordan - Syria

2000

Al-Omari (3) shop : Jordan - Saudi Arabia
Aqaba (7) shop : The border with Saudi Arabia

2011

Aqaba (7) shop : Aqaba Gate

2015

Aqaba (7) shop : Aqaba Gate

2016

Al-Omari (3) shop : Jordan - Saudi Arabia

2019

CEO Haitham Majali was elected from a very large list of CEOs from Europe to be the first Arab elected for the second time in a row:

President of the Middle East and Africa Duty Free Association

1993

1997

1998

2000

2011

2015

2016

2019

Board of directors

H.E. Mr. Ayman Riad Al-Mufleh

Chairman of Board of Directors

Mr. Haitham Al-Majali

CEO

Mr. Saad Abujaber

Member of the Board of Directors

Mr. Moutheeb Haddad

Member of the Board of Directors

Organization Structure

Awards

JDFS’s attention to details and responsiveness to the needs of the customers are key elements of our philosophy. In addition to acquiring the latest product brands, JDFS has proven precise dedication to work and development. By focusing on a well-planned scope of work, JDFS successfully earned numerous awards and certificates including:

2000